Terms & Conditions

We do everything we can to make your experience with us a good one. By being honest and open, we would like to make it a pleasant experience purchasing EMMA Amsterdam products. The following Terms & Conditions are a legal guideline. If there is an issue, you have questions about our products or you just want to get to know us, please contact us via aloha@emma-amsterdam.com. 

By placing an order with EMMA Amsterdam you will be deemed to have read, understood and agreed to these Terms & Conditions. The Terms & Conditions apply to all offers of EMMA Amsterdam. If you cannot agree to one or more aspects then please contact us at aloha@emma-amsterdam.com so that we can find a solution before placing an order with us.

These Terms & Conditions and your use of our website are governed by Dutch law and you agree to submit to the non-exclusive jurisdiction of the Dutch court. 

The Terms & Conditions may change from time to time as new developments arise. The most current policy can be found on www.emma-amsterdam.com and was last updated on March 01, 2019. 

Company details EMMA Amsterdam B.V.

EMMA Amsterdam B.V.

Krijn Taconiskade 382

1087 HW Amsterdam

E-mail: aloha@emma-amsterdam.com

Chamber of Commerce number: 73858404

Dutch VAT identification number: NL859688793B01

Bank Account number: NL49 KNAB 0258 4504 79

Cancellation Right

You are free to cancel the contract of purchasing goods from EMMA Amsterdam within a period of 14 days from the day when you or someone designated by you, which is not the carrier, takes possession of the goods. To exercise your right of revocation, you must inform us by means of a clear notice (e.g. regular letter or e-mail) about your decision to withdraw the contract. You may use the sample Cancellation form (Link: Cancellation form), which however is not required. We would also love to hear why you want to revoke the contract so that we can improve but you are under no obligation to tell us. 

You can always send us an email, we are confident that we will find a solution that will make us both happy. 

Return Policy

It can always happen that you are not entirely happy with the products you have chosen or that it is not the right size for you. We will be more than happy to offer you an exchange or a refund provided that the products are returned in perfect condition and unused except to try on. You may return the goods within 14 days of receipt. We would love to hear the reason for returning the goods but you are under no obligation to tell us.

 

We offer free return for shipments in the Netherlands. We will reimburse you for the costs involved of returning the goods. We kindly ask you to use the original box to send back the goods and send it as a "brievenbuspakje" to the following address:

EMMA Amsterdam B.V.

Krijn Taconiskade 382

1087 HW Amsterdam

After having received the products, we will reimburse you for the shipping costs that where paid to the shipping company.

Delivery and Execution

EMMA Amsterdam will take the greatest possible care when receiving and implementing orders for products. The place of delivery is deemed to be the address the consumer provides to the company. We try to ship the products as soon as possible and try to keep you updated. 

Additional or Different Stipulations

All products sold by EMMA Amsterdam are used at your own risk. EMMA Amsterdam cannot be held responsible for damages. 

Questions? 

If you have any questions, please feel free to contact us. We are more than happy to help you.